Refund policy
We want you to love your gear. If something isn't right, here's how returns work.
30-day returns
You can return most items within 30 days of delivery, or of pickup for local orders. To be eligible, items must be:
- Unused, and not worn at events, in fights or in combat
- In their original packaging, with tags attached
- Accompanied by your order number or receipt
How to start a return
Send us a return request through our contact form or email thegoblin@goblinsmith.com with your order number and the item you're returning, before sending anything back. We'll confirm the return and give you instructions. Returns sent without contacting us first can't be accepted.
Ship approved returns to:
GoblinSmith, 219 W. Kennewick Ave, Kennewick, WA 99336
Local customers can also bring returns to the shop during store hours (Tuesday–Sunday, 9 a.m.–5 p.m.).
Return shipping
You pay return shipping unless the item arrived damaged, defective or wrong. We recommend a trackable shipping method, because we can't refund packages that never reach us.
Damaged, defective or wrong items
Check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with photos. We'll send a prepaid return label and replace or refund the item at no cost to you.
Some foam weapons have small production holes in the blade from the manufacturing process. These are normal and aren't defects.
Items we can't accept for return
- Items used in LARP combat or worn at events
- Make-up, latex prosthetics and special-effects products, once opened
- Special orders and custom or personalized items
- Sale and clearance items
- Gift cards
Exchanges
The fastest way to get a different size or item is to return the original and place a new order for the one you want.
Refunds
After we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If 15 business days pass after approval and you still don't see it, contact us.
Partner-shipped items
Some products, such as Burgschneider clothing and Sunburst RPG shirts, ship directly from our partners. Contact us first for these returns, and we'll tell you where to send them.
Questions?
Use our contact form or email thegoblin@goblinsmith.com. We usually reply within one business day, and you'll have our answer in writing.